Dubrovnik Transfer Service d.o.o. (hereinafter referred to as "the Company") delivers a highly curated portfolio of premium transport, travel, and concierge services. Our approach is defined by discretion, precision, and an uncompromising commitment to service excellence. These Terms of Service govern all engagements with the Company and establish the legal framework under which our services are provided, in accordance with the laws of the Republic of Croatia and applicable European Union regulations. By confirming a reservation or engaging our services, the client accepts these Terms in full.
The Company is duly authorized to provide an extensive range of services, including:
Private chauffeur-driven transport and luxury transfers
Travel agency and bespoke tourism experiences across multiple segments (cultural, wellness, nautical, adventure, and specialized travel)
Nautical and maritime transport services
Accommodation, hospitality, and catering services
Rent-a-car and recreational equipment rental
Concierge and lifestyle management services
Tourist guide services
Commercial intermediation, trade, and promotional services
Business consulting and advisory services
Technical, construction, and marine support services
Services may be delivered directly or through a network of carefully selected and trusted partners, ensuring consistent standards of quality and discretion.
Every service is designed as a seamless experience, where operational excellence meets refined hospitality. While we anticipate and manage every detail with precision, certain external factors—such as traffic conditions, weather, regulatory requirements, or border procedures—may influence execution. Where necessary, adjustments will be made with the client’s comfort and safety as the foremost priority.
Pricing is determined per kilometer in accordance with the applicable tariff.
Included within the service:
Premium vehicle and professionally trained, English-speaking chauffeur
Fuel and standard road tolls within Croatia
Driver allowances and operational costs for services up to 8 hours
Applicable taxes
Extended engagements (12 and 24 hours) include additional driver allowances and coordination costs.
Not included:
Parking outside standard scope
Gratuities (entirely at the client’s discretion)
Ferries, rail transport, or special access fees
Entrance fees to protected or exclusive locations
Reservations and cancellations:
Full prepayment is required to secure the service
Cancellation up to 30 days prior: full refund
7–30 days: 30% fee
Less than 7 days: full charge
Waiting time is billed hourly. Extended journeys exceeding 600 km or 10 hours may require additional driver accommodation and allowances, in accordance with safety regulations.
Same-day returns include mileage-based pricing with waiting time applied. Next-day returns are treated as full-day engagements, including driver accommodation and subsistence.
Chauffeur-driven services are structured to provide flexibility while maintaining operational integrity:
12-hour and 24-hour services include defined mileage allocations
Additional hours or distance are charged accordingly
Tolls, parking, and access fees remain excluded unless specified
Multi-day services are delivered in full compliance with legal driving time regulations, ensuring both safety and continuity of service.
Arrivals:
Professional meet & greet with name signage
Real-time flight monitoring
Complimentary waiting aligned with operational standards
Vehicle preparation including water, connectivity, and sanitation
Airport-related surcharge applies where applicable
Departures:
Punctual collection with a defined grace period
Extended waiting subject to hourly charges
Additional logistics (e.g., luggage-only vehicles) are arranged upon request and subject to specific cancellation terms.
Group transport services are delivered with strict adherence to European safety and labor regulations governing driver hours and rest periods. Onboard conduct standards apply at all times, including a strict no-smoking policy.
To preserve the integrity of the service environment:
All passengers are expected to behave respectfully and responsibly
Safety instructions provided by chauffeurs or staff must be followed
Any damage caused to vehicles, equipment, or property will be charged accordingly
The Company reserves the right to discontinue service without refund in cases where client conduct compromises safety, legality, or the comfort of others.
Experiences are curated with flexibility; itineraries may be refined based on operational or environmental considerations. Certain activities—particularly those of an adventurous or nautical nature—carry inherent risks, which are accepted by the client.
All dietary requirements must be communicated in advance. The Company cannot assume responsibility for undisclosed conditions.
All rented equipment must be handled with due care. Liability for loss or damage rests with the client.
All recommendations are provided in good faith and based on professional expertise; however, specific outcomes cannot be guaranteed.
All pricing is presented in EUR (€) and includes VAT unless stated otherwise. Due to the bespoke nature of our services:
Full prepayment is generally required
Additional charges may arise from client-driven changes or external factors
Pricing may vary depending on seasonality, availability, and complexity
Our cancellation structure reflects the exclusive allocation of vehicles, personnel, and resources:
More than 48 hours: full refund
24–48 hours: 50% fee
Less than 24 hours: full charge
More than 7 days: full refund
3–7 days: up to 70% fee
Less than 72 hours: full charge
Certain services follow extended cancellation windows (up to 30 days), as defined in their respective sections. All cancellations must be submitted in writing. In accordance with EU legislation, services tied to a specific date or time are not subject to withdrawal rights.
Neither the Company nor the client shall be held liable for delays or non-performance resulting from circumstances beyond reasonable control. These include, but are not limited to, natural events, governmental restrictions, travel disruptions, or global emergencies. Where possible, services will be rescheduled within a 12-month period. If rescheduling is not feasible, refunds will be issued deducting non-recoverable and already incurred costs.
The Company’s liability is limited to direct damages arising from proven negligence. We do not assume responsibility for:
Third-party service providers
Indirect or consequential losses
Delays caused by external conditions
Liability shall not exceed the value of the contracted service, except where otherwise required by law.
All concerns are handled with discretion and priority. Complaints may be submitted via:
info@dubrovniktransfer.eu
Dubrovnik Transfer Service d.o.o.
Masarykov put 3D, 20000 Dubrovnik
A response will be provided within 15 days.
We are committed to safeguarding client privacy with the highest level of confidentiality. All personal data is processed in accordance with GDPR and applicable Croatian legislation. Further details are available in our Privacy Policy.
These Terms are governed by the laws of the Republic of Croatia. Jurisdiction lies with the competent court in Dubrovnik.
These Terms apply to all services unless explicitly agreed otherwise in writing. Should any provision be deemed invalid, the remaining provisions shall remain in full force.
The Company operates with the utmost respect for privacy, discretion, and professional confidentiality, which are fundamental to the nature of our clientele and services.
For the purpose of these Terms, “Confidential Information” includes, but is not limited to:
Client identity and personal details
Travel itineraries, locations, and schedules
Business, personal, or lifestyle information disclosed during service
Any non-public information obtained directly or indirectly through the provision of services
The Company undertakes to:
Treat all Confidential Information as strictly private and confidential
Not disclose, share, or make available such information to any third party without prior written consent of the client
Ensure that all employees, chauffeurs, partners, and subcontractors are bound by equivalent confidentiality obligations
Confidentiality is maintained both during and after the completion of services, without limitation in time.
Confidential Information may only be disclosed where:
Required by applicable law, regulation, or court order
Necessary for the execution of the service (strictly on a need-to-know basis with trusted partners)
In such cases, disclosure will be limited to the minimum required scope.
Clients agree not to:
Record, distribute, or publicly share Company personnel, operations, or other clients without consent
Disclose commercially sensitive information relating to the Company
The Company does not use client names, images, or engagements for marketing, publicity, or reference purposes without explicit prior written approval.
This clause operates in conjunction with applicable data protection laws, including GDPR, ensuring both legal compliance and elevated standards of discretion.
Any breach of this confidentiality obligation may result in:
Immediate termination of services
Legal action for damages where applicable